Terms & Conditions

This Privacy Policy governs the way in which LUSH BALKAN DOOEL collects, uses, maintains and discloses information collected from users (hereinafter: "user") when visiting its website www.lush.com.mk (hereinafter: " website"). This privacy policy applies only to the Website and does not apply to personal information collected in any other way. This Privacy Policy does not apply to your visits to other websites that you access through our websites.

Which information do we collect?

When you visit the Website, your privacy is fully respected.

When you visit the website, LUSH BALKAN DOOEL processes your personal information (personal identification information and contact information) only if you voluntarily provide it by registering on our website to use our services like online orders. We emphasize that with online bill payment, LUSH BALKAN DOOEL does not have access to the data associated with your payment card or bank account, as they are sent directly to CASIS and the bank through a secure connection.

For which purposes is the collected data and information used?

We process your personal information:

- To enable the online use of our services and products, with the aim of improving customer experience by upgrading the quality of customer service, i.e. responding more efficiently to your requests and providing the necessary support and

- To administer the content of the site in order to improve its quality and the services it offers.

Your personal data will not be processed for any purpose other than the purpose for which it was collected. The processing of your personal information for any other purpose may only be carried out on the basis of your prior consent.

How is personal data processed?

LUSH BALKAN DOOEL performs the processing of your personal data in accordance with the regulations for personal data protection of the Republic of North Macedonia, taking all prescribed technical and organizational measures for secrecy and protection of the processing of personal data at its disposal. Employees of LUSH BALKAN DOOEL are obligated to keep all information (including personal data) confidential during the course of their work. Personal data may only be disclosed to the competent authorities in a procedure prescribed by law.

Additional Information

Given the nature of the Internet, it should be noted that passive and automatic collection of data about its users' habits and preferences is automatic. When the web site is visited by the users, LUSH BALKAN DOOEL may also record information related to them, which in itself is not sufficient to identify a particular person and are statistical indicators used to improve the quality of the web site. Such information may include the name of the internet browser, the type of computer, and technical information about the connection used by the user to visit the site, such as the operating system and Internet service provider, IP (Internet Protocol) addresses which are provided by the ISPs and are different for each internet user and similar information.

Internet browser cookies

"Cookies" are small text files that are stored on your computer to track the movement of your browser through the site, but are not linked to your personal information you have provided to us. With the help of such files, LUSH BALKAN DOOEL monitors the movement of visitors to the site and thus collects data to improve the user experience and to optimize and improve the functionality of the website. The website contains only such cookies that are stored on the user's computer for as long as they are placed in the browser. Users may choose to set their internet browsers to reject cookies. If users choose this option, certain parts of the site may not function as intended.

Re-marketing

LUSH BALKAN DOOEL uses the information it collects through the use of cookies for the purpose of re-marketing for Google AdWords and Facebook, or to advertise itself on other websites visited by a user who has previously visited www.lush.com. mk.

Google, Facebook and other third parties display AdWords i.e. "ads" across various websites and applications that the user visits and uses. These ads are also based on previous user visits to LUSH BALKAN DOOEL website using cookies.

For example, when visiting www.lush.com.mk, if the user was interested in a particular service or device without making a specific order, such activity generates information that may appear in the form of an advertisement with Google and Facebook and the user on the basis of his previous interest, when visiting another website that also uses Google "ads" to be presented with an advertisement for LUSH BALKAN DOOEL or for the content they visited on the LUSH BALKAN DOOEL website. All data collected by LUSH BALKAN DOOEL will be used in accordance with the LUSH BALKAN DOOEL Privacy Policy, i.e. the Google and Facebook privacy policies for the data collected therein.

Users can set their own preferences for how Google and Facebook advertise to them by accessing the following pages: For Google: https://support.google.com/ads/answer/2662922?hl=en, and for "Facebook": https://www.facebook.com/ads/website_custom_audiences/. The user may completely opt out of this type of advertising based on their previous interest by adjusting the cookie settings in the browser used by the user. DoNotTrack ("DNT") is a functionality that allows the user to set up their web browser in a way that informs web sites that they do not want their browsing to be monitored. The user can enable or disable the "DNT" functionality by visiting the "Preferences" or "Settings" section of the web browser they are using.

Changes to the Privacy Policy

LUSH BALKAN DOOEL has the right to update this privacy policy at any time. When we do so, we will give notification on the website and review the update date at the bottom of this page. The User acknowledges and agrees that it is their responsibility to periodically review the Privacy Policy and that they are aware of the changes.

Acceptance of conditions

By using this site, the user agrees to the terms of this Privacy Policy. If you do not agree with the Policy, please do not use the Website. Your continued use of the Website following changes to this Policy will be deemed your acceptance of the changes made.

Valid from 12.2019